FAQs

YOU'RE CURIOUS—THAT'S WHY YOU'RE HERE ON NATIONAL GEOGRAPHIC KIDS! BUT IT ALSO MIGHT MEAN THAT YOU HAVE SOME QUESTIONS. HERE ARE OUR ANSWERS TO SOME FREQUENTLY ASKED ONES:

HOW DO I UPDATE THE ADDRESS FOR MY KIDS MAGAZINE SUBSCRIPTION?

Manage your National Geographic Kids magazine account quickly and easily online at www.ngkservice.com.


While you're there, you can ...
• Change your address.
• Check your expiration.
• Renew your account and/or gifts.
• Pay your bill.
• Use Live Chat.
• Report missing or damaged issues.
• Access FAQs ... and more.

If you wish to speak to a customer service representative regarding any of the above questions or transactions or need to cancel a subscription, please call 1-800-NGS-LINE (1-800-647-5463) or send us an email.


DO YOU HAVE MULTIPLE MAGAZINE SUBSCRIPTIONS FOR NATIONAL GEOGRAPHIC PUBLICATIONS?

Now you can see all of your National Geographic magazine titles that are under the same account/member number in one place—both your own subscriptions and the ones you've given as gifts! Just go to www.ngmagservice.com.

 

WHAT ARE THE RECOMMENDED AGES FOR KIDS AND LITTLE KIDS MAGAZINES?

National Geographic Little Kids magazine is recommended for children ages 3 to 6, and National Geographic Kids magazine is recommended for children ages 6 to 14.


Click here to learn more about these products and to subscribe.

MY LOG-IN FOR THE NAT GEO KIDS WEBSITE ISN'T WORKING! WHO CAN HELP?

Sorry to hear that! You can contact us by emailing kids@natgeo.com to get that fixed pronto. Be sure to tell us your username and the parent email you used when you signed up so we can find your info!

I WAS WONDERING ... WHAT DOES NATIONAL GEOGRAPHIC DO WITH THE INFORMATION THAT IT GETS WHEN I REGISTER?

We asked for your parent's email address so that we could let them know that you want to be part of the National Geographic Kids community. We care about your and your parent's privacy—their email address that you provided will not be used or shared for any other purpose, and the National Geographic Kids website will not collect, use, or disclose your personal information unless we get the OK from your parents.

We will never sell or rent your information to a third party or use it without your permission. For more details, you and your parents can visit our privacy policy page.

If your parents don't want you to be part of the website, they can just ask us to delete their email address. To do this, please ask them to email us at kids@natgeo.com. Or if they're feeling old-school, they can write to Nat Geo Kids, Digital Media at National Geographic, 1145 17th Street, Washington, D.C. 20036-4688. (You can send us fan mail at either address too!)

MY PARENTS HAVE ALREADY REGISTERED ON NATIONALGEOGRAPHIC.COM. CAN I USE THEIR LOG-IN INFORMATION ON THE KIDS' SITE?

Sorry, not yet, but we're working on it to make it easier for you and your parents.

WHAT ARE THESE BADGES I KEEP SEEING ON THE WEBSITE?

Badges are achievements that you earn for being active on the Nat Geo Kids website. Some are easy to get—you'll receive one just for signing up!—but others take more time to earn and are worth more points.

WHY SHOULD I SIGN UP TO EARN BADGES?

Because collecting things is fun! You'll be able to store all of your earned badges in your Badge Zone and brag about them to your friends. Plus this helps you find all sorts of cool stuff you may not have seen on our site.

I'M SOLD! WHERE DO I SIGN UP?

Awesome! Go to the Nat Geo kids home page to join and create a user profile—it won't take you more than a few minutes.

I ALREADY HAVE A NAT GEO KIDS ACCOUNT—DO I NEED TO SIGN UP AGAIN?

Nope! Be sure you're logged in and go here to start earning badges.

I'VE ALREADY EARNED ALL OF THE BADGES THAT ARE AVAILABLE. WILL YOU BE ADDING MORE BADGES LATER?

Yes—check your Badge Zone often to find out if new badges have been added.

MY BADGES ARE NOT SHOWNG UP ON THE SITE! WHAT'S GOING ON?

Unfortunately we are currently experiencing a technical issue with our badging system. We are aware of the issue and our team is working to resolve the problem as soon as possible.

I HAVE A LOT OF BADGES ON MY SHOT. CAN I ADD THESE TO THE NEW BADGES I'M EARNING ON THE KIDS SITE?

First of all, congrats on the My Shot badges! We're working on joining our two badging systems, but right now you won't be able to add your My Shot badges to the ones on this site.

IS IT TRUE THAT MESSAGES FROM YOUR BRAIN TRAVEL ALONG YOUR NERVES AT UP TO 200 MILES (322 KILOMETERS) PER HOUR?

Yes, that is weird, but true!

Have fun exploring!