FAQs

YOU'RE CURIOUS—THAT'S WHY YOU'RE HERE ON NATIONAL GEOGRAPHIC KIDS! BUT IT ALSO MIGHT MEAN THAT YOU HAVE SOME QUESTIONS. HERE ARE OUR ANSWERS TO SOME FREQUENTLY ASKED ONES:

How do I update the address for my Kids magazine subscription?

Manage your National Geographic Kids magazine account quickly and easily online at www.ngkservice.com.


While you're there, you can ...
• Change your address.
• Check your expiration.
• Renew your account and/or gifts.
• Pay your bill.
• Use Live Chat.
• Report missing or damaged issues.
• Access FAQs ... and more.

If you wish to speak to a customer service representative regarding any of the above questions or transactions or need to cancel a subscription, please call 1-800-NGS-LINE (1-800-647-5463) or send us an email here.

Have multiple magazine subscriptions for National Geographic publications?

Now you can see all of your National Geographic magazine titles that are under the same account/member number in one place—both your own subscriptions and the ones you've given as gifts! Just go to www.ngmagservice.com.

What are the recommended ages for Kids and Little Kids magazines?

National Geographic Little Kids magazine is recommended for children ages 3 to 6, and National Geographic Kids magazine is recommended for children ages 6 to 14.


Click here to learn more about these products and to subscribe.

IS IT TRUE THAT MESSAGES FROM YOUR BRAIN TRAVEL ALONG YOUR NERVES AT UP TO 200 MILES (322 KILOMETERS) PER HOUR? 

Yes, that is weird, but true!

MY LOG-IN FOR THE NAT GEO KIDS WEBSITE ISN'T WORKING! WHO CAN HELP? 

Sorry to hear that! You can contact us by emailing kids@natgeo.com to get that fixed pronto. Be sure to tell us your username and the parent email you used when you signed up so we can find your info!

I WAS WONDERING ... WHAT DOES NATIONAL GEOGRAPHIC DO WITH THE INFORMATION THAT IT GETS WHEN I REGISTER? 

We asked for your parent's email address so that we could let them know that you want to be part of the National Geographic Kids community.  We care about your and your parent's privacy—their email address that you provided will not be used or shared for any other purpose, and the National Geographic Kids website will not collect, use, or disclose your personal information unless we get the OK from your parents. 

We will never sell or rent your information to a third party or use it without your permission. For more details, you and your parents can visit our privacy policy page.

If your parents don't want you to be part of the website, they can just ask us to delete their email address.  To do this, please ask them to email us at kids@natgeo.com. Or if they're feeling old-school, they can write to Nat Geo Kids, Digital Media at National Geographic, 1145 17th Street, Washington, D.C. 20036-4688. (You can send us fan mail at either address too!)

MY PARENTS HAVE ALREADY REGISTERED ON NATIONALGEOGRAPHIC.COM. CAN I USE THEIR LOG-IN INFORMATION ON THE KIDS' SITE?

Sorry, not yet, but we're working on it to make it easier for you and your parents. 

Have fun exploring!