FAQs

YOU'RE CURIOUS—THAT'S WHY YOU'RE HERE ON NATIONAL GEOGRAPHIC KIDS! BUT IT ALSO MIGHT MEAN THAT YOU HAVE SOME QUESTIONS. HERE ARE OUR ANSWERS TO SOME FREQUENTLY ASKED ONES:

THE NAT GEO KIDS SITE IS ALREADY SO AWESOME—WHY SHOULD I ALSO SIGN UP FOR THE ADVENTURE PASS? 

First off, thanks! We think the site's pretty great too! But the Adventure Pass is even better. That gets you full access to hours and hours of awesome shows, more avatars, exclusive games, Weird But True facts, Amazing Animals stories, and so much more. 

IF I ALREADY HAVE A LOG-IN, HOW CAN I BECOME AN ADVENTURE PASS MEMBER?

You won't need a new log-in—just grab a grown-up and sign up for the Adventure Pass.

IS IT TRUE THAT MESSAGES FROM YOUR BRAIN TRAVEL ALONG YOUR NERVES AT UP TO 200 MILES (322 KILOMETERS) PER HOUR? 

Yes, that is weird, but true!

MY ADVENTURE PASS LOG-IN ISN'T WORKING! WHO CAN HELP? 

Sorry to hear that! You can contact us by emailing kids@nationalgeographic.com to get that fixed pronto. Be sure to tell us your username and the parent email you used when you signed up so we can find your info!

 I DON'T LIVE IN THE UNITED STATES. WHY CAN'T I BECOME AN ADVENTURE PASS MEMBER?

Unfortunately most of our streaming shows aren't available outside the United States, so we can only grant Adventure Pass membership to people who reside in the U.S.

MY SCREEN SAYS "OOPS! IT APPEARS YOUR SUBSCRIPTION TO NATIONAL GEOGRAPHIC KIDS IS NO LONGER ACTIVE."

Sounds like your subscription has expired or has been canceled. No problem! Just grab a grown-up and re-order the National Geographic Kids Adventure Pass.

I ALREADY GET NAT GEO KIDS IN THE MAIL. DO I GET FREE ACCESS TO THE ADVENTURE PASS?

Unfortunately, no.  But there's a discounted Adventure Pass bundle subscription available for purchase.  You'll get one-year access to premium content on the Nat Geo Kids website plus your print subscription will be extended for one year.

I FORGOT MY NATIONAL GEOGRAPHIC KIDS PASSWORD. 

Hey, it happens! Just click here to reset.

WHAT IS THE TECHNICAL TERM FOR A FEAR OF PAPER? 

Papyrophobia; thanks for asking. 

MY PARENT PURCHASED THE NATIONAL GEOGRAPHIC KIDS ADVENTURE PASS BUNDLE. HOW DO I ACCESS THE DIGITAL EDITION OF THE MAGAZINE?

To access NG Kids magazine for iPad®:

  1. Download National Geographic Kids magazine app for iPad®.
  2. Tap on sign in.
  3. Enter the username (parent/legal guardian email address) and tap Forgot Password to create a new password for your iPad edition.  
    Note: In order to set up access, the parent/legal guardian email address associated with your account must be used when setting up your digital access credentials.

I WAS WONDERING ... WHAT DOES NATIONAL GEOGRAPHIC DO WITH THE INFORMATION THAT IT GETS WHEN I REGISTER? 

We asked for your parent's email address so that we could let them know that you want to be part of the National Geographic Kids community.  We care about your and your parent's privacy—their email address that you provided will not be used or shared for any other purpose, and the National Geographic Kids website will not collect, use, or disclose your personal information unless we get the OK from your parents. 

We will never sell or rent your information to a third party or use it without your permission. For more details, you and your parents can visit our privacy policy page.

If your parents don't want you to be part of the website, they can just ask us to delete their email address.  To do this, please ask them to email us at kids@nationalgeographic.com. Or if they're feeling old-school, they can write to NG Kids, Digital Media at the National Geographic Society, 1145 17th Street, Washington, D.C. 20036-4688. (You can send us fan mail at either address too!)

MY PARENTS HAVE ALREADY REGISTERED ON NATIONALGEOGRAPHIC.COM. CAN I USE THEIR LOG-IN INFORMATION ON THE KIDS' SITE?

Sorry, not yet, but we're working on it to make it easier for you and your parents. 

Have fun exploring!